cv96 Terms & Conditions
Please read these Terms & Conditions carefully before using the cv96 platform — this is a legal agreement between you and us.
Table of Contents
- General Provisions & Definitions
- Eligibility & Account Registration
- Account Security & Responsibility
- Financial Transactions & Payment Policy
- Bonuses & Promotional Offers
- Gaming Rules & Fair Play
- Prohibited Activities
- Account Suspension & Closure
- Privacy & Data Protection
- Responsible Gaming
- Limitation of Liability
- Changes to Terms
- Contact & Complaints
General Provisions & Definitions
These Terms & Conditions ("Terms") form a legal agreement between cv96 ("Platform", "we", "Company") and every individual who uses its services ("User", "Member", "you"). By accessing the cv96 platform, opening an account, or using any service, you are deemed to have read, understood, and accepted these Terms.
The key terms used in these Terms have the following meanings:
- "Platform" — The cv96 website and all services operated under it.
- "Member" — Any individual registered on cv96.
- "Real Money" — Any transaction made with real currency (BDT / ৳).
- "Bonus Funds" — Credits granted as a promotional or welcome bonus.
- "Wagering Requirement" — The betting conditions that must be met before a bonus can be withdrawn.
Eligibility & Account Registration
To open an account on cv96 and use its services, you must meet the following eligibility requirements:
- You must be at least 21 years of age.
- You must not be residing in a jurisdiction where online gaming is prohibited by law.
- All information provided at the time of registration must be truthful, accurate, and complete.
- Only one account per person is permitted.
- The Company reserves the right to verify cases where multiple accounts are operated from the same household.
During the registration process you must provide valid identification and contact details. cv96 may request additional documents at any time for identity verification purposes. If documents are not provided in a timely manner, the Company reserves the right to temporarily suspend the account.
Account Security & Responsibility
Keeping your account secure is your own responsibility. cv96 encourages you to protect the confidentiality of your login details. Please follow these guidelines:
- Never share your password with any third party.
- If you notice any suspicious activity, inform the support team immediately.
- Report any unauthorised access to your account to the Company without delay.
- You are responsible for all activity carried out through your account.
cv96 will never ask for your full password by phone, email, or live chat. Any such request is fraudulent and should be reported to us immediately.
Financial Transactions & Payment Policy
All financial transactions on cv96 are conducted in Bangladeshi Taka (BDT / ৳). Accepted payment methods:
- bKash — Bangladesh's most widely used mobile banking service.
- Nagad — The digital financial service of the postal department.
- Rocket — The mobile wallet service of Dutch-Bangla Bank.
The minimum deposit amount for each method is ৳200 and the minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours, though additional time may be required during the verification process.
Before submitting a withdrawal request, ensure there are no active wagering requirements remaining on your account. Winnings from bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement has been met. cv96 does not charge any additional fees on deposits or withdrawals, however your mobile banking provider may apply separate charges.
To prevent money laundering, cv96 aims to process withdrawals through the same method used for the original deposit. If the deposit and withdrawal methods do not match, additional verification may be required.
Bonuses & Promotional Offers
cv96 provides attractive bonuses and promotional offers for its members. All bonuses are subject to the following general conditions:
Welcome Bonus: A 200% bonus on the first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 earns a ৳2,000 bonus — giving a total balance of ৳3,000. Depositing ৳16,000 qualifies for the maximum ৳15,000 bonus — giving a total balance of ৳31,000.
Wagering Requirement: A 20x wagering requirement applies to the bonus amount. Example: for a ৳2,000 bonus, ৳2,000 × 20 = ৳40,000 must be wagered before the bonus winnings become withdrawable. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
- Each member may benefit from each promotion only once.
- Before claiming a bonus, check the specific terms and conditions of the relevant promotion.
- If fraud or misuse of a bonus is proven, the bonus and any associated winnings will be cancelled.
- cv96 reserves the right to modify, suspend, or cancel any bonus programme at any time.
- Using multiple accounts to take advantage of bonuses is strictly prohibited.
Gaming Rules & Fair Play
All games on the cv96 platform are operated through software from verified providers, and the outcome of each game is determined by a certified Random Number Generator (RNG). This ensures that every game result is entirely impartial and cannot be altered.
- Once a bet is confirmed, it cannot be changed or cancelled.
- If a game is left incomplete due to a technical error, cv96 will refund the bet amount.
- Sports betting market rules and conditions apply separately.
- Winnings obtained through fraud, exploitation of software errors, or system hacking will be considered void.
- cv96 reserves the right to investigate any suspicious betting activity.
Prohibited Activities
The following activities are strictly prohibited on the cv96 platform and may result in account closure and forfeiture of funds:
- Operating more than one account under the same person's name.
- Registering an account using false identity or information.
- Coordinated or artificial betting activity for the purpose of gaining bonus benefits.
- Attempting to interfere with or hack the platform's software or systems.
- Using the platform for money laundering or any other illegal purpose.
- Operating an account on behalf of or for a minor.
- Transferring an account to a third party without cv96's permission.
- Using automated software, bots, or scripts to conduct gaming or betting activity.
If any of the above activities occur, cv96 reserves the right to investigate and, where necessary, to notify the relevant authorities.
Account Suspension & Closure
cv96 reserves the right to temporarily suspend or permanently close an account in the following circumstances:
- In the event of a breach of any provision of these Terms.
- If the identity verification process has not been completed.
- If suspicious or irregular financial activity is detected.
- At the user's own request (self-exclusion).
- In the case of an account that has been inactive for an extended period.
Prior to account closure, if the account is being closed without any breach of the Terms, any eligible balance held in the account will be returned. However, if the account is closed due to a breach of the Terms, bonus funds and associated winnings may be forfeited.
If you wish to close your account yourself, please contact our support team. Attempting to open a new account while a self-exclusion is active is prohibited.
Privacy & Data Protection
cv96 places the highest priority on protecting the personal information of its members. Our platform uses SSL encryption technology to keep all data transfers secure. Full details on how information is collected, stored, and used can be found on our Privacy Policy page.
Your information will never be sold to third parties. However, it may be necessary to share information in cases of legal obligation or relevant orders from authorities. cv96 uses anonymous analytics data to improve the quality of its services.
Responsible Gaming
cv96 takes responsible gaming very seriously. We believe that gaming is a form of entertainment — it should not be treated as a source of income. This service is intended for individuals aged 21 and above only.
- Play within your means — never gamble with borrowed money.
- Contact the support team to set your own deposit and betting limits.
- If you notice signs of gaming addiction, use the Self-Exclusion feature.
- Keep your family responsibilities and financial situation in mind when playing.
To learn more about responsible gaming, visit our Responsible Gaming page. If you need support, contact us via 24/7 live chat or at [email protected].
Limitation of Liability
cv96 always strives to ensure uninterrupted service on its platform. However, the Company's liability is limited in the following circumstances:
- If a session is interrupted due to loss of internet connection.
- If a transaction is delayed due to a technical error on the part of a third-party payment provider.
- If the service is temporarily unavailable due to unexpected server maintenance.
- If a problem arises due to the user's own device or software.
Where there is evidence of loss caused by a technical error, cv96 will consider appropriate compensation. The maximum liability will be limited to the original amount of the transaction in question.
Changes to Terms
cv96 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes, the following process will be followed:
- For significant changes, a notice will be sent to members' accounts.
- Updated terms will take effect from the date they are published on this page.
- If you continue using the platform after any changes, you will be considered to have accepted the new terms.
- If you disagree with the new terms, please close your account and inform the support team.
It is recommended that you check this page regularly. The "Last Updated" date indicates when the most recent changes were made.
Contact and Complaints
If you have any questions or complaints about these terms, please contact our support team:
- Live Chat: 24 hours, 7 days a week, support available in Bengali and English.
- Email: [email protected]
After a complaint is submitted, our team will resolve your issue as quickly as possible. Complex matters may require additional time for investigation. cv96 is committed to handling all complaints in a fair and transparent manner.
For dispute resolution, you are requested to first follow cv96's internal process. If you are not satisfied with the internal resolution, the right to pursue applicable legal remedies remains reserved.
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