cv96 Privacy Policy

Welcome to cv96. This Privacy Policy ("Policy") provides detailed information about our commitment and practices regarding the collection, processing, storage, and protection of personal information of cv96 platform users ("you" or "user"). By using the cv96 website or services, you are considered to have accepted the terms of this Policy.

We believe your privacy is a fundamental right. That is why we collect only the information that is essential for providing our services, and under no circumstances is your information sold to third parties.

1.1 Information You Provide Directly

When creating an account on cv96 and while using our services, you may voluntarily provide the following information:

• Full name, date of birth, and gender identity
• Email address and mobile number
• Residential address and national ID-related information (for identity verification)
• Relevant bKash, Nagad, or Rocket account information (for processing transactions)
• Information provided when contacting customer support

1.2 Automatically Collected Information

Certain information is collected automatically while you use the cv96 platform:

• IP address and device identification information
• Browser type, operating system, and device language settings
• Time of site access, time spent, and pages visited
• Referral URL (which site you came from to reach cv96)
• Gaming activity and betting history

1.3 Information for Identity Verification

To ensure responsible gaming and protect minors, cv96 reserves the right to verify a user's identity in specific cases. This process may involve requesting a copy of a national ID card or passport.

cv96 uses your information only for the following legitimate purposes:

2.1 Service Delivery and Operation

• Creating, maintaining, and securing your account
• Processing financial transactions via bKash, Nagad, and Rocket
• Running gaming services smoothly
• Providing bonuses, rewards, and promotional benefits

2.2 Customer Support and Communication

• Providing 24/7 support via live chat and email
• Sending important account-related notifications
• Sending transaction confirmations and receipts
• Assisting with resolving technical issues

2.3 Security and Compliance

• Preventing fraud, deception, and unauthorized activity
• Protecting accounts and preventing unauthorized access
• Adhering to responsible gaming policies and ensuring the protection of minors

2.4 Service Improvement

• Improving the platform by analyzing user experience
• Making decisions on developing new games and features
• Identifying and resolving technical errors

cv96 applies industry-standard security measures to protect your personal information.

3.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored using advanced encryption methods
• Firewalls and intrusion detection systems are used
• Regular security audits and vulnerability assessments are conducted

3.2 Data Retention Period

Your personal information is stored only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or enforce our agreements.

3.3 Response to Data Breaches

In the event of a data breach, cv96 ensures rapid detection and response. If such a breach is likely to pose a risk to your rights and freedoms, we will notify you within a reasonable timeframe.

cv96 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, we use trusted third-party providers such as payment processors (bKash, Nagad, Rocket), game software providers, and technical support services. These partners are provided only the information necessary to perform their specific tasks and are bound by confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements. Such disclosure is not voluntary on our part but is a result of legal obligation.

4.3 Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you before such a change, and your information will remain protected under this Policy.

The cv96 website uses cookies and similar technologies to enhance your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Ensure the core functionality of the website, such as maintaining login sessions and keeping security features active.
• Functional Cookies: Remember your preferences and settings, such as language preference and display settings.
• Analytics Cookies: Help analyze website traffic and usage patterns, which is used to improve services.

5.2 Cookie Controls

Cookies can be controlled from your browser settings. However, disabling essential cookies may cause some website features to not work correctly. When you are logged in to cv96, session cookies remain active automatically.

As a cv96 user, you have the following rights over your own information:

6.1 Right of Access

You can find out at any time what information cv96 holds about you. You can email [email protected] to request a copy of your information.

6.2 Right to Rectification

If there are any errors or incompleteness in your stored information, you can request that it be corrected or completed. This can be done through account settings or via customer support.

6.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or other legitimate reasons.

6.4 Right to Object to Processing

You can opt out of marketing communications at any time. However, important service-related notifications (transaction confirmations, security alerts) cannot be turned off.

6.5 How to Exercise Your Rights

To exercise any of the above rights or for any related questions, contact us at [email protected] or speak with our 24/7 support team via live chat. We provide support in both Bengali and English.

cv96's services are intended exclusively for adults, and only those aged 21 or above may use this platform. We do not knowingly collect any personal information from minors.

If we become aware that someone under the age of 21 is using our services or has provided information, that account and all associated information will be deleted immediately. If a parent or any other person suspects that a minor is using this platform, please contact us at [email protected].

The cv96 website may contain links to third-party websites. These external sites have their own privacy policies and are beyond our control. cv96 is not responsible for how your information is processed on these third-party websites.

It is in your own interest to read the privacy policy of any third-party website before visiting it.

cv96 reserves the right to modify or update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:

• Displaying a notice in a prominent location on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the revised policy

Continued use of cv96 after any changes will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, you can reach us at:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• Support Languages: Bengali and English

We take any privacy-related complaint from you seriously and make every effort to resolve it within a reasonable timeframe. We are always grateful for your trust and confidence in cv96.

Related Policies and Information

The following cv96 pages may also be relevant to you: